Dear Guest,

We try our level best to make you happy as ever. We always aim for total comfort and safe journey. You are requested to understand and accept all terms & conditions. We while organizing holiday tours, take utmost care to make your holiday’s memorable one. Thus we are not responsible for any loss, injury, personal harm, death or damage to any person or property which may be caused by or on account of any act of omission or default on the part of the management or employees of the company, arising from our normal selection or inspection process.

Medical Fitness:
Any guest having serious medical ailments, which may be troublesome for co-passengers, the company reserves the right to restrict that person from traveling on tour unless otherwise permitted by certified doctor.

Payment Procedure:
The 50% registration amount paid at the time of booking is a non-refundable and interest free amount. If payments are not made within the time limit, the company reserves the right to cancel the booking. In case the guest is booking the tour within 15 days of the departure, will have to make all payments by Demand Draft or Cash. In this case cheques are not accepted. Cheque shall be issued in the name of ‘‘Siddhesh Holidays”.

Representative:
Company has appointed certain agencies to act as "Representatives" for tour booking purpose & advertisement of company. Company does not take any responsibility for tours, packages or services sold by these representatives, which are not published in the company brochure or managed by company. All payments made to our Representatives will have to be wide crossed cheque or DD only, favoring ‘‘Siddhesh Holidays”.

Cancellation:
All bookings for hotel accommodation / transportation are blocked well in advance. We are liable to pay penalties to all our suppliers / vendors if these services are not used as per the respective contract, thus booking can be confirmed by making 50% advance payment. In case after confirmation, if one wants to cancel his name, can do so by giving a letter in writing and refund made in case :-

• 45 days or more in advance 20% of tour cost
• 30 days or more in advance 40% of tour cost
• 20 days or more in advance 60% of tour cost
• 10 days or more in advance 80% of tour cost
• On the day of departure no refund.

Itinerary Changes and unavailability of Sight Seeing Places:
All itineraries are well planned. In case of the changes in these schedules itineraries will have the impact of the same. We may sometimes change the direction, or slightly amend the itinerary, including the train/coach routing. The said changes shall be intimated to you, prior to the start of the tour or on tour. If such alterations need any additional payment to be made then it will be collected from the guest on tour itself. In the event that a passenger/joining passenger misses out on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund for the same. During local or national holidays certain facilities such as museums, restaurants, sightseeing tours, shopping time may be limited or not available for which there shall be no complaints /compensations and/or claiming of refunds.

Tour Price:
Tour price in brochure is calculated as per rates at the time of printing brouchure. The company reserves the right to alter the price due to changes in various taxes, fuel cost before the departure date. Such hike must be paid in full before departure. All tour prices are exclusive of service tax and other government taxes applicable from time to time.

Bus Seating Arrangement:
Seat numbers are allotted on the booking priority basis. There is a strict "no smoking", "no alcohol" policy in the buses. If passengers are carrying any valuable items during the tour, Company advises the guests to carry the said valuable items with them when they leave the bus/ coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the Guests. The Company shall not be in any manner responsible or liable in case of loss of any items or baggage left in the said bus/ coach. The Guests to the bus/coach owner/operator shall reimburse any damages caused by the Guests to the bus/coach during the travel and ‘‘Siddhesh Holidays” will not be responsible for the same.

Coaches / Buses:
We hire AC or Non AC Mini Buses or taxies depending on the type of the tour, itinerary and passenger strength.

Group Strength:
If the number of guests booked falls below 15, then tour will be operated without the service of Siddhesh Holidays tour escort and on MAP plan (accommodation with breakfast and dinner) or with an additional surcharge for a fully escorted and all inclusive tour or in some cases we need to postpone or propone the tour or merge the tour in another tour.

Complaints or grievances:
If any guest has any complaint in respect of services provided by any of the independent contractors, the guest shall immediately notify the same to the independent contractor in writing, and a copy thereof shall be handed over to the tour escort, to enable the Company to take up the matter with the independent contractor.
Any claim or complaint by the guest must be notified to the Company in writing within 7 days after the tour completion date. No claim notified to the Company beyond this period will be entertained and the Company shall incur no liability in respect thereof.
It is hereby declared that the amenities provided under the contract shall be available to the Company's managers including tour escorts, employees, servants and agents but not to the independent contractors selected by Company.

Jurisdiction:
All disputes pertaining to the tour and travel, travel related services conducted by the Company will be subject to jurisdiction of Mumbai courts only.

Please Note:

• Company reserves the right to publish the passengers' photographs or group photographs taken during the tour without intimation or permission from the said passenger.
• Govt. Service Tax is applicable on tour cost.
• Dormitory stay means 8 to 10 adults stay together in one room, separate arrangements are done for ladies & gents.